Terms and Conditions

General Terms and Conditions

Your acceptance of the terms and conditions outlined are required to process your reservation.

REFUNDS

Bookings for scheduled departures are non-refundable if the customer cancels within 24 hours of departure or for a no-show.

Bookings for scheduled departures are fully refundable if;

  • The customer cancels more than 24 hours prior to departure.
  • The operator cancels the departure and an alternative date cannot be arranged due to departure dates or pre-booked activities or trips on the day.

Where the cancellation is due to COVID-19-related travel changes a full refund will be provided.

 

CANCELLATIONS

Tucker Thompson reserves the right to alter proposed routes or cancel any departure in the interest of passenger safety or comfort.

All departures are subject to minimum numbers, sea and weather conditions and R. Tucker Thompson reserves the right to cancel departures in the event that minimum requirements are not met.

 

PRICING

Prices are subject to change without notice.

All prices stated are in New Zealand Dollars and include 15% Goods and Services Tax.

Adult fares apply to all passengers 16 years and over. Child fares apply to children aged 15 and under. There is no charge for infants under 5 years old. However, infants must be included in your booking due to vessel capacity limits. Infants do not qualify for food and beverage inclusions.

 

PAYMENT

Full payment must be made at the time of booking for all scheduled departures.

Full payment for any booking made on account is due on the 20th day of the month following the departure date.

DISCLAIMER

These are adventure activities, which carry with them a certain element of risk; participation is entirely optional. If you have any medical conditions which may affect your experience, please let us know or advise the crew.

To the extent permitted by law, R. Tucker Thompson holds no liability for damage to you or your property. This is subject to any rights or remedies you may have under the Consumer Guarantees Act 1993.

To the extent permitted by law, R. Tucker Thompson holds no liability for disruption to your travel plans. We recommend our guests hold a comprehensive travel insurance policy in case of any unexpected changes in their travel plans that may incur a cancellation fee.

For the comfort of all passengers and in accordance with New Zealand government legislation, we do not allow smoking or vaping on our vessels or vehicles.

Tucker Thompson has the right to refuse any passenger who appears intoxicated at the time of boarding.

By making a booking and consenting to our terms and conditions, you are agreeing to receive emails from us. These emails are only for internal improvement purposes and will never be passed to third parties for any mailing lists.

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