General Terms and Conditions
Your acceptance of the terms and conditions outlined are required to process your
reservation.
Summer Sailing
Bookings for scheduled departures are non-refundable if the customer cancels within
24 hours of departure or does not attend.
Bookings for scheduled departures are fully refundable if;
Private Charters
Bookings are locked in when booking form is returned. Tentative dates can be held for two days, the date will be released back if booking form is not returned within the 2 day holding period. Invoices will be sent to the given email address.
Bookings made in high Season (20 Dec – 20 Jan) are non-refundable. Bookings made outside of high season are:
R. Tucker Thompson reserves the right to alter proposed routes or cancel any departure in the interest of passenger safety or comfort. All departures are subject to minimum numbers, sea and weather conditions and R. Tucker Thompson reserves the right to cancel departures in the event that minimum requirements are not met.
If a cancellation is made under these terms a full refund will be provided.
Prices are subject to change without notice.
All prices stated are in New Zealand Dollars and include 15% Goods and Services Tax. Adult fares apply to all passengers 16 years and over. Child fares apply to children aged 5 to 15. There is no charge for children under 5 years old, however, infants must be included in your booking due to vessel capacity limits and they do not qualify for food and beverage inclusions.
Full payment must be made at the time of booking for all scheduled departures (apart from schools).
Full payment for any booking made on account is due on the 20th day of the month
following the departure date.
Operating procedures have been carefully fine-tuned with your health, wellbeing, and
safety in mind. We have obtained COVID Clean accreditation from Qualmark (Tourism
New Zealand’s official quality assurance organisation).
The R. Tucker Thompson will operate under the government guidelines.
Masks are not required on deck and are recommended below deck. Hand sanitiser is
provided and the ship in cleaned to a high standard between trips.
We operate under a number of restrictions to minimise disruption to marine mammals’ normal movements and behaviour. You are required to comply with all instructions from the staff and crew of the R. Tucker Thompson.
Before your trip, please ensure you play your part in keeping our islands pest-free! Please clean and check your clothing and belongings for rats/mice, ants and weed seeds to protect our natural environment.
These are adventure activities, which carry with them a certain element of risk;
participation is entirely optional. If you have any medical conditions which may affect
your experience, please let us know or advise the crew on arrival on the ship.
To the extent permitted by law, R. Tucker Thompson holds no liability for damage to you
or your property. This is subject to any rights or remedies you may have under the
Consumer Guarantees Act 1993.
To the extent permitted by law, R. Tucker Thompson holds no liability for disruption to
your travel plans. We recommend our guests hold a comprehensive travel insurance
policy in case of any unexpected changes in their travel plans that may incur a
cancellation fee.
For the comfort of all passengers and in accordance with New Zealand government
legislation, we do not allow smoking or vaping on our vessels or vehicles.
R. Tucker Thompson has the right to refuse any passenger who appears intoxicated at
the time of boarding.
By making a booking and consenting to our terms and conditions, you are agreeing to
receive emails from us. These emails are only for internal improvement purposes and
will never be provided to third parties for any mailing lists.